Terms and Condition

As per agreement, Nove Marketing Sdn Bhd will be using GDex (Local Shipment) and Fedex (International Shipment) as our official courier partners.

Kindly provide us your correct shipment information within 2 days from the date of your order if you found out any discrepancy or mistake from the submitted shipping information.
Nove Marketing Sdn Bhd do not liable for the next shipping cost of any returning goods due to false information provided / receiver do not acknowledge the receiving of goods within the time frame given by the couriers.
In case you need any special arrangement for your shipment, you can contact our support team to make the arrangement.
Please be informed that we do not ship to any P.O Box address.
Cash On Delivery is only available for Klang Valley area.
Self-pick up is available via our office, showroom, or roadshow.

Processing Duration

Order Processing: Estimated 1-2 Days

Transit Processing: Estimated 2-3 Days

Backorders
If the merchandise you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.

Shipping Rate

Customer will be informed for the total amount of the shipment charges to be settled upon the cart check out.
Customer is entitled to Free Shipping for any purchase of more than RM200 and above.
No extra charges for in-store/office/roadshow pick up.
Shipping rate is varied between West Malaysia and East Malaysia.
For international shipment, please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fee, custom clearance charges, etc. We do not collect this beforehand, and can’t give you an estimated cost because it varies widely around the world.
Nove Marketing Sdn Bhd reserved the right to any initiation/cancellation of Free Shipping service for our products and services.
Nove Marketing Sdn Bhd reserved the right to the alteration of shipping charges under special circumstances such as shipping rate update from our courier partners, changes in the size and weight of the item packaging and etc.